Terms And Conditions - Castle Capers

COVID-19 ANNOUNCEMENT – WE ARE OPEN FOR BUSINESS!

Due to the recent Covid-19 Pandemic and the government’s advice to avoid social gathering, Please be rest assured that we will continue to operate in this climate until further notice albeit we will be undertaking extra precautionary measures to keep our customers safe.

We have no plans to close and have already made steps to protect our most vulnerable staff from infection and advise anyone else to do the same. The remaining staff all fall within the fit and health 26-32 year old category and our structure remains fully operational with zero delays so far.

We are receiving many calls from worried parents which is understandable and urge anyone to follow government sanitation advice.

The extra measure we are taking are as follows:

Extra sanitation of vehicles, warehousing and logistics.
All staff have been trained in the safe handling of objects.
All our inflatables are manufactured from NHS grade PVC to start with which contains high levels of Anti fungicides and Antibacterial agents. These agents ensure 99.9% of all known germs are killed within 72 hours, ensuring maximum safety at all times and minimum risk of infection.
All inflatables and goods are fully sanitised before hire periods if they have been out during the pandemic.
We are adhering to social distancing policies in the workplace and washing hands as recommended.
We are able to offer contactless deliveries for peace of mind.
We are able to offer contactless payment.
We will NOT be servicing mass gatherings as standard practice, with the exception of long term contracts and full quarantine environments.
We will be continuing to operate in with with the Covid-19 guidance published on www.gov.uk
All of these small safety precautions ensure both our team and your family are protected. Please be aware that our terms and conditions are in place in full and cancellation due to covid-19 will still attract a payment in the event of a cancellation. Please only book an event on the understanding that we may only be able to small family gatherings and the government regulations may hinder your plans significantly. Please Click here for further details.

All our inflatables are manufactured from the same NHS grade PVC used to manufacture Hospital birthing mats, Table covers and other sterile medical bags to start with which contains high levels of Anti fungicides and Antibacterial agents. These agents ensure 99.9% of all known germs are killed within 72 hours, ensuring maximum safety at all times and minimum risk of infection. 03.03.2020

We are also now really proud to be formally qualified in the prevention of COVID19 with certification available on request.

Important Update 25.03.2020: Due to the the recent COVID-19 update, we have tried to be as amicable as possible whilst still ensuring our company stays afloat in these difficult times. As you will be aware, The Cancellation fees below are legally binding and failure to adhere would usually result in further action.

However, As of this morning, we have made the decision to relax all fees in a way that benefits the client going forward. Any cancellation fee that is paid prior to the event date will now be transferred and used as credit on a future booking prior to 31.03.2020. I hope this helps and stay safe!

Important update 25.03.2021: As the COVID-19 regulations and goalposts surrounding entertainment move backwards and forwards, there is no clear pattern or plan that we are able to adhere to. This is making the business increasingly difficult to balance and move forward with and almost impossible to operate and survive.

The world is fully aware that we are in an ever changing landscape and having borne the burden of an financial repercussions for the past 12 months, we have sadly taken the decision to re-implement all our cancellations fees in order to survive. Please bear this in mind when booking our services. The cancellation fees are back in place to ensure our survival and to ensure that we can adhere to all the new restrictions and extreme sanitation that we have to follow.

Please ensure you are fully aware of the cancellation fees and the consequences before proceeding to book. Self isolation or positive testing will now attract a cancellation fee as all contracts are subject to Force majeure.

TERMS & CONDITIONS
All contracts between client and our company are subject to contract force major & this contract was updated on 05.01.2017 @ 8:44am

Definitions

1.1. The “Client” means the person/s, organisation or company booking the equipment, act or entertainment with the “Company”.

1.2. The “Company” means Castle Capers Limited Entertainments. Castle Capers Limited entertainments is a trading name of Castle Capers Limited (Company number 05106906)

1.3. ‘Dry’ hire is the hire of equipment for the ‘client’ to operate and supervise themselves.

1.4. ‘Wet’ hire is the hire of equipment or entertainment accompanied by a representative of the ‘company’ to supervise the use of the booked equipment. All equipment will be presumed Dry hire unless specified.

1.5. The “Booking form” means either the online booking form on the website, the email booking form sent to clients, or the booking form completed via our telephone operators & admin team.

Bookings, General terms, Delays, Breakdowns & refunds.

2.1. All equipment remains the property of the company at all times.

2.2. By placing an order with us either verbally or via e-mail regardless of whether a booking form has been returned or booking fee paid it is deemed that the customer has read, understood, fully agreed to and is bound by all our terms and conditions of hire.

2.3. In the event of traffic or other uncontrollable circumstances preventing us from being able to fulfil our contracted obligations our liability shall be limited to a refund of any monies paid in relation to the contracted event on a pro-rata reduction in the hire fee in the event of delayed start (based on event start time only). No further compensation will be paid irrespective of any loss of earnings or additional expenses incurred as a result of the hire. Delivery fees are also not covered by our pro-rata reduction policy.

Pro rata refunds on overnight hires are calculated from the party start time until 7 am the following day

Any delays to start times will be compensated for in time where possible and not money. IE, if we start an event 1 hr late, we will add the shortfall in time to the end of your event so please bear this in mind when scheduling entertainment times and be as flexible as possible to avoid disappointment. This will normally be capped at 1hr unless agreed on site on the day. Any delays longer than 1 hour can be reimbursed on a pro-rata basis.

2.4. In the event of any mechanical breakdown of equipment during your event preventing us from being able to fulfil our contracted obligations our liability shall be limited to a refund of any monies paid in relation to the contracted event on a pro-rata reduction in the hire fee (based on event start & finish time only). No further compensation will be paid irrespective of any loss of earnings or additional expenses incurred as a result of the hire. Delivery fees are also not covered by our pro-rata reduction policy.

Pro rata reductions & refunds are also limited to the specific items at fault, not the package as a whole. This includes generator failure being limited to the cost of the generator only, not the items being powered by it. If this causes any concerns, please be sure to book backup generators from us at a highly subsidised rate (see generator section for details)

Backup generator hire is STRONGLY RECOMMENDED for large events where possible.

Pro-rata refunds on overnight hires are calculated from the party start time until 7am the following day

PLEASE NOTE: Electrical breakdowns that fall short of the power requirements will not be refunded under any circumstances. Nor will the company or any of its employees be held liable for any losses arising as a result. Should you not have a dedicated 32amp power supply available direct from a 100amp fuse board within 75 ft of an electronic or inflatable item, you may be required to hire a generator, these can be found in our generator hire section by clicking on the generator link to the left-hand side of this page.

Some items are of a high power consumption & requires 2x 240v 13amp outlets on 2 dedicated 32 amp ring main direct from a primary 100amp mains fuse board within 75ft for reliability. Items may work on less power but 100% uptime is not guaranteed. Please contact us if you have any concerns & please make sure you read and understand each items power requirements in full to avoid disappointment.

2.5. In the event that you are unhappy with your entertainment on arrival or the time in which it arrived, please contact the office immediately. Do not sign the driver’s paperwork without placing your concerns in the comments box at the bottom right-hand side of the disclaimer. Once payment has been made and a signature obtained to say that you are happy with the goods on the day, it is impossible for us to negotiate on price afterwards and as such, no compensation can be offered.

2.6. When submitting a booking form, Our booking system will show the availability of items only. Not capacity to be able to deliver them. In certain cases, certain items may only be available at certain times of the day when our drivers and vehicles are free, which doesn’t suit your requested delivery slot, however, we will make you aware of this within 24hrs should you book with us.

Once a booking has been made, you will receive a confirmation email. Please read the confirmation, fully understand its contents, check for the correct equipment, times and all other info is correct as this is the information we will use to carry out your event n the day. Errors picked up later may be difficult or impossible to amend. Please ensure you familiarise yourself with the way in which we operate and ensure you fully understand our cancellation procedure.

Please ensure you dd or email address info@castlecapers.com to your safe emails list so it doesnt get filtered in your spam folder.

In addition to the email confirmation, You will receive several booking reminders too giving more details as your even becomes closer. Please be aware that email is our prefered media and we do not accept Text messages or Whatsapp style messages.

2.7. Please ensure you have read and understood our health & safety section with regards to your own requirements BEFORE placing an order. All our documentation is available online to view before you place an order or via email of not active online. Should a booking be cancelled in advance or on the day of the event due to issues surrounding our health & safety policy, insurance, disclaimers or other documentation, standard cancellation fees apply. If in doubt over our terms & conditions, Please contact us for verification. click here for our cancellation terms in full

2.8. Please be aware that Castle Capers Limited do not provide any form of 1st aid and that all events booked must have a dedicated 1st aid person provided by yourself. In the case or larger events, we recommend contacting the St Johns Ambulance in order for the event to be coordinated as smoothly and as safely as possible. Castle Capers Limited and its employees accept no responsibility for issues arising as a result of lack of on-site 1st aid.

2.9. All entertainment delivered to the site will be inspected and will be signed for by someone from the erection team and by the customer, venue, client or representative to ensure they are completely happy with delivery and that the goods were received in good working order & fit for purpose.

Please be aware that If the person who booked the entertainment is not available to sign for the goods and no alternative representative appointed at the time of booking we will not be able to leave the equipment and must leave promptly to attend any other bookings we may have unless a representative comes forward to sign our documentation. We also reserve the right to appoint a representative on your behalf if required.

Once this has been signed at the start of the event, nothing further can be considered. This document is also a liability wavier and MUST BE SIGNED prior to the event start time.

Any delays associated with any documents will come from the hire period and may be chargeable. Should this cause a delay, No reimbursement will be given in terms of money, time or another commodity. In addition to the above, the on-site disclaimer/ wavier can be viewed in advance if required on request if you, your guests or your organisation has any concerns.

2.10. Any problems or damages occurring on the hire should be reported to the office as soon as possible. There is someone available throughout the duration of your hire at all times, Including all late nights but excluding overnight hires. Once a problem or damage has been reported, The office will advise if the items are safe to use but please DO NOT use the items until advice has been received from the office as they may lead to a serious accident. Please bear in mind that weekend and summer times there is a high volume of calls so keep trying. Any equipment that has not been reported damaged and any damage to persons and or property will not be considered as a result of failing to report. The telephone number is 07838163196 for telephone calls only. This line will not accept text messages.

2.11. Any equipment delivered in error, Delivered faulty, incomplete or missing regardless of fault or blame will result in the client been given the option to substitute the item/ items.

If delivery is accepted and signed for then this is deemed the final outcome and cannot be compensated for if it was accepted on delivery. Sadly changing your mind after arrival will also result in a hire charge. Any items substituted accidentally or delivered incorrectly that go unnoticed by either party will, unfortunately, have to remain on site until agreed times. If an item delivered in error is more expensive than the original, there will be no charge from our company. If the items delivered are cheaper then a partial refund may be offered. No further compensation will be considered in either case.

If no substitution is accepted by the client then, unfortunately, we will only offer a 50% reduction on that particular item to cover costs even if we are 100% at fault. Unfortunately, these things will happen from time to time and it never has attention to let anybody down. We have full and strength in house regimes protect ourselves from these incidents however certain things may occasionally slip through the net.

If a piece of entertainment is imperative to your event then we strongly suggest booking a spare. In the event of a substitution be made Castle Capers Limited reserve the right to substitute for equipment with anything up to double the value of your entertainments as a gesture of goodwill and no further compensation will be offered.

Should substitution be rejected then as above we will only offer a 50% reduction hire fee and in line with the rest of our terms and conditions no further compensation will be offered and in booking our entertainment you accept to absolve us from any legal issues that may arise.

3.0. Any damages occurring to equipment may be charged for in full if signed for as delivered in good condition.

3.1. Regardless of fault or blame, our service contract to you is that we will endeavour to send someone out to you within 2hrs + travel time to correct any issues that may have occurred. We will endeavour to bring a replacement although this may not be like for like due to limited availability on the day. Unfortunately, we are aware that this 2hrs may not be perfect for scheduled parties, however, if you’re even is time sensitive, We STRONGLY ADVICE having an event supervisor/ Event manager on site to assist in all technicalities.

3.2. Appropriate clothing must be worn by all participants at all times, this includes covering ALL areas of exposed skin. Socks must be worn at all time, along with long sleeve & long leg garments to protect users. No responsibility can be taken for users not wearing suitable clothing on the day and or being supervised correctly. PVC products can become hot and can cause friction burns if not used correctly.

3.3. Please be aware that our insurance policy runs out mid-season and as such there may be delays in us being able to issue certificates as confirmation. Please be aware that this is most likely to occur at the end of May and at the beginning of June. If this presents an issue, please contact us in good time for confirmation. If in serious doubt then it may be a good idea to contact your own insurers. Please also feel free to contact our insurance direct for verbal confirmation of our policy. Castle Capers Limited accepts no responsibility for any delays occurring as a result of the above.

3.4. On booking and hiring any of our equipment you are entering into a nondisclosure agreement and as such any form of slander or discussion on the internet in places such as goggle, Facebook or any other social media sites. infringements may result in legal action or an invoice for deformation to the value of £500 per infringement.

In addition to the above, should you resort to social media, we will cease all communications.

3.5. Depending on the location of the entertainment, we reserve the right to add a refundable deposit of anything from £50 to £500. This usually applies to bookings such as nightclubs or other high risk venues and is at our own discretion.

Cancellations

4.1. see our dedicated cancellation policy by clicking the cancellation tab at the top of this page or Click here to be directed Please also bear in mind the following:

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, there is a 14 day cooling off period, However, Our contracts are time and date sensitive and as such are subject to force majeure, which still attracts a cancellation fee. Please be aware that in signing our terms and conditions, you accept that you are wavering your rights to the cooling off period.
Please be aware that in law your right as a customer to cancel an order starts the moment you place the order and ends 14 days from the day you receive it. Your right to cancel a service starts the moment they enter into the contract and lasts 14 days. If you want to download digital content within the 14 day cancellation period you must agree to waive your cancellation rights, However, due to the nature of our business, there is an exemption for leisure service activities on specific dates. This exemption helps protect traders who may set aside specific capacity for a consumer which they may not be easily able to fill or resell should the consumer change their mind. This would include car hire, wedding venues, theatre tickets for specific performances and event hire etc. Traders may still, of course, decide to offer the consumer the ability to cancel should they choose, However in the case of hiring specific equipment for a specific date from Castle Capers Limited. We do not accept cancellations.
In line with current legislation, please accept these terms and conditions of cancellation as your cancellation rights and please be aware that cancellation may result in court action.
For further information, Please see the following link: http://www.legislation.gov.uk/uksi/2013/3134/contents/made

Cancellation os not accepted by text message and cancellations can only be made either to a real person over telephone. Cancellation fees may still apply.

Equipment

5.1. The company reserves the right to substitute hired equipment with equipment of a similar type and value without notice in the event of previous damage or loss of booked equipment. Due to the nature of inflatables, they are extremely susceptible to puncture and substitution is quite likely. Please do not advertise or rely on the equipment if it is the main focus of your event and always have back up entertainment in place.

Whilst we never ever wish to upset anyone, I’m sure you can appreciate that it is impossible to keep duplicated of all our entertainment. If such a puncture should occur in an untimely fashion prior to your event, and we are unable to repair it in time, We will endeavour to supply a substitute item. Should this occur, and you are unhappy, you have the right to cancel without charge. No further compensation will be paid irrespective of any loss of earnings or additional expenses incurred as a result of the alternate or cancelled hire so please bear this in mind.

5.2. All sizes quoted are approximate

5.3. All goods remain the property of the company at all times.

5.4. The company reserve the right to amend or alter any product specifications without prior notice.

5.5. The company reserve the right to use any images of our equipment regardless of who took the photo and where it was displayed. We will not seek permission to use these photographs or images if they were taken by yourself or the guests. We reserve the right to use these in any further marketing as we see fit. This includes but is not limited to taking them from social media.

5.6. The company also reserve the right to take pictures, make films on all devices and use aerial drones to capture images at your event. We will accept a booking as confirmation that you are Ok with this unless specifically requested. We will not ask further permission so please bear this in mind.

We will follow the drone code to the best of our ability, However, we reserve the right to risk asses and breach the safe distance and fly over clauses in order to obtain acceptable footage of the event using safe features such as a spotter.

5.7. Photographs & pictures: Please be aware that in entering into a contract with and paying our invoice, you give permission for Castle Capers Limited to retain the legal and moral rights to all photographs taken of equipment that was manufactured, leased, rented, hired or sold by us and indemnify us from any legal issues arising as a result. That means that in using one of our items you agree to allow us to use any photographs taken by you as a customer or use any photographs in your possession. This Includes but is not limited to your own customers, events without any further express permission from yourselves after purchase.

We also retain the right to take pictures from any internet source we choose, Ie, any of your website, flyers and social media accounts etc without asking permission. We then retain the right to publish these on our own marketing materials such as website etc and distribute them to new customers as we see fit.

If you are a purchaser, please feel free to use our photographs from the website if the photographs are shown in our factory indefinitely but please bear in mind that all other photographs will be taken from other customers Facebook/ website accounts etc of which we do not keep an accurate record. Please only use photographs from our website for advertising purposes that don’t contain people as this may be our previous customers. If unsure which is which please call us on the number displayed on this website.

Please be aware that we rely heavily on the pictures acquired in the manner outlined above and the products are subsidised accordingly to reflect the lack of a photography shoot. Should you not wish to indemnify us or agree to the above, please inform us at the time of order & please be aware that there will be a £125 waiver charge.

Should you object to any terms and conditions after you have received the product, please let us know in writing and we will endeavour to exchange the photographs as soon as we manufacture the next unit as a gesture of goodwill.

ALSO, Many of the products on this website are stock goggle images for advertising and marketing purposes only. Not all products have been manufactured or are for hire by Castle Capers Limited.

The company also reserve the right to make videos’ and take pictures freely within your property and use aerial drones to capture images at your event. We will accept a booking as confirmation that you are Ok with this unless specifically requested. We will not ask further permission so please bear this in mind.

We will follow the drone code to the best of our ability, However, we reserve the right to risk assess a situation and breach the safe distance and fly over clauses in order to obtain acceptable footage of the event.

5.8 Rodeo Bulls / Bucking Broncos / Multi Ride Conditions

These must be printed by the client and displayed around the venue

Multi rides can be dangerous and if you attempt to ride you WILL fall off on EVERY attempt. Please do not ride this unless you fully understand this will occur.
All participants ride at their own risk
Participants must have no pre-existing medical conditions that could be aggravated by riding the multi ride
Only one rider is allowed on the equipment at any one time
Participant must be at least 1.2metres tall
The multi ride should only be mounted once the safety inflatable surround is fully inflated
Participants must be able to mount the multi ride unaided
Participants must hold on to the bull by the ropes provided at all times
The following persons are not to be allowed to ride
i) Anyone who is or appears to be under the influence of alcohol or drugs
ii) Anyone who is pregnant
iii) Anyone who has had an operation within the past twelve months that through riding the multi ride the object of the operation could be aggravated
iv) Anyone undergoing medical treatment for an ailment that may be aggravated by riding the multi ride, including but not limited to high blood pressure, epilepsy, back problems, neck problems or any heart condition
v) Anyone suffering from any other condition that may be aggravated by riding the multi ride

5.9

5.10

6.1. Hired equipment will be set up in one location only as agreed on arrival and will not be moved once unloaded and erected. DO NOT under any circumstances attempt to relocate or re position the equipment once installed for any reason no matter how simple task may look. This is dangerous and may result in injury. All our staff are fully trained professionals. Any damages or injuries arising as a result not be dealt with by our company and will be passed directly to the event organiser/ organisation or individual who booked the event.

6.2. The company reserve the right to refuse delivery if the venue or site is deemed to be unsuitable by our delivery personnel or if the client has failed to notify the company of any delivery obstructions such as stairs or excessive loading distances from our vehicle to the installation site. In such a case no refund will be given and the full hire fee will be due. All delivery fees are heavily subsidised in order to attract work into certain areas. Any failed deliveries will be subject to return delivery fees more in line with staffing costs, hourly rates, fuel costs and other expenses incurred and may be way above the original delivery fees.

6.3. The client is responsible for ensuring that suitable security and crowd control measures are in place prior to the start of the event. This includes the safe provision of Generator fencing and hoarding etc. we provide the entertainment only unless our services as supervisors/ event managers are provided. Full guidance and safe operation sheets can be provided in advance should you require. If no guidance is requested it will be presumed that you are aware of the HSE requirements and as such we will not accept any liability for loss or damage. The client is also fully responsible for any damages to personal or physical goods or property located within the installation area. This includes but is not limited to damages arising as a result of power or equipment failure.

It is also worth noting that all generators left without a member of our staff will require re-fuelling by yourselves and must not be hired unless you are a competent person with full training and understanding of how a generator works and runs. When fuelling please make you have adequate provision for this on site and are fully trained in doing so. DO NOT attempt to fill generators under any circumstances whilst switched on or without adequate 3rd party raining.

6.4. The company reserves the right to cease operation and remove hired equipment from the site if at any time a representative of the company feels that guests or clients conduct endangers the safety of the guests, clients, themselves or the safety of the hired equipment. In such cases, no refund will be given and full contracted fees will be due to the company.

6.5. Dress Code; Due to the ever-changing workload of our entertainment staff throughout the day, it has been difficult choosing an appropriate uniform. When we work for entertainment agencies they often prefer us to use unmarked vehicles and clothing, when we work for corporate functions were often requested to wear their corporate dress code to match other suppliers, outdoor events are usually hi-viz provided by the organiser and there is a whole host of other dress codes varying massively from wedding factions to private parties. As such, we now request that all clients inform us of what dress code they require if its a sensitive issue or we will select a code that works for us ourselves.

6.6. Supervision; All inflatables must be supervised by at least 2 responsible adults at all time per exit and entrance at all time. Please ensure these adults have adequate insurance in place and suitable experience. Should you not wish to take the risk, we can provide suitable insured staff on request at an extra cost. We must also insist that there is one member of staff in place to monitor bad weather conditions, with attention to the Beaufort Scale. Information regarding this can be found at the following link on the met offices website. http://www.metoffice.gov.uk/weather/marine/guide/beaufortscale.html. Please remember that In addition to this, there must be a supervisor at the top of the steps for all inflatable slides in order to prevent lap riding. Lap riding (where an individual sits with a smaller individual on ones lap is the most common type of injury). CLICK HERE TO VISIT OUR DEDICATED WEATHER SAFETY PAGE

6.7. Bad weather; Please bear in mind that all our items are weather sensitive. Inflatables being more sensitive than most. Our policy is that we will turn up regardless of the weather conditions and install the equipment as agreed, However safety is paramount and although items may be installed they may not be suitable for use during some conditions such as wind, rain and other potentially dangerous factors. We will not compromise on safety and our decision is final, regardless of the loss of revenue or expense on your part. Please see Terms and conditions for further details. CLICK HERE TO VISIT OUR DEDICATED WEATHER SAFETY PAGE

Please bear in mind that all our items are weather sensitive. Inflatables being more sensitive than most. Our policy is that we will turn up regardless of the weather conditions and install the equipment as agreed, However safety is paramount and although items may be installed they may not be suitable for use during some conditions such as wind, rain and other potentially dangerous factors. We will not compromise on safety and our decision is final, regardless of loss of revenue or expense on your part. Please see Terms and conditions for further details .

Please remember that inflatables shall not be used in wind conditions above 24mph and in wet conditions. The hirer will remain responsible for suitable action to be taken to avoid injury unless our staff have been provided to assist at an additional cost. In windy conditions where no indoor alternative has been sourced on the day, Our team will install the inflatable and leave it uninflated. It MUST NOT be re-inflated unless the anemometer reading is less the 18mph and the met office reading shows gusts under 24mph. We strongly advise downloading the met office app in order to aid supervision.

The Beaufort scale of wind force has been listed below to assist with your decisions. Please print a copy of this for use with an Anemometer on the day. If you don’t have one, please let us know in advance and we will be happy to provide one on the day for you free of charge. After all safety is paramount!

CLICK HERE TO VISIT OUR DEDICATED WEATHER SAFETY PAGE

Items where supervision is required by ourselves, The minimum order is for 4 hours, Should an event end early the price will still stand and will not be dealt with pro-rata. The full balance for the 4 hrs will be expected.

6.8. Underground Services; Please ensure that all areas allocated for entertainment erection have no underground services such as gas, electricity or telecoms present. Our anchorage methods include 200 mm long raw bolts on hard standing areas & 400 mm anchor stakes on grassed areas and as such we request a minimum clearance of 500 mm underground. BOLTS WILL NOT BE FILLED IN. Please ensure you have the correct mastic to suit your service. If you have, our staff will be happy to help.

Should you be in any doubt, please contact us to and we can arrange for a site survey to be undertaken by an engineer. This will attract a substantial extra cost.

Our anchorage methods include 200 mm long raw bolts on hard standing areas & 400 mm anchor stakes on grassed areas and as such we request a minimum clearance of 500 mm underground. BOLTS WILL NOT BE FILLED IN UNLESS REQUESTED & THERE WILL BE A SMALL CHARGE. Please ensure you have the correct mastic to suit your service. If you have, our staff will be happy to help fill the surface in.
Should you be in any doubt, please contact us in advance and we can arrange for a site survey to be undertaken by a certified engineer. This will attract an extra cost but well worth the fee to ensure the day runs smoothly.
ALSO PLEASE NOTE: We are only able to drill into private property owned by the hirer. WE WILL NOT DRILL INTO ANY 3RD PARTY PROPERTY, INCLUDING COUNCIL PROPERTY. Any unauthorised drilling will be the responsibility of the client at all times. It will be presumed that all land in which we are requested to drill into has the full permission of the landowner. We have no way of tracking this and as such, all liability will solely be down to the client at all times.

6.9. Power; Please ensure that both yourself and the venue you intend to use is fully aware of the power requirements of each and every item you hire from us in advance in order to avoid disappointment. Each item on our website has a description of the power requirements in full. If you are unsure of anything at all, Please feel free to contact us in advance to discuss this with you or consult an electrician. Any electrical breakdowns that occur as a result and that fall short of our power requirements will not be refunded under any circumstances. Nor will the company or any of its employees be held liable for any losses arising as a result.

6.11. Please ensure it is the responsibility of the client to provide all core staff in the running of an event. we can provide suitable insured staff on request but please bear in mind staffing does come with its own inherent reliability issues. When booking STAFF please ensure our staff is a luxury and not a necessity & NOT the only staff on the day. Our staff are merely an extra to facilitate your own staff. In the event that our own staff are unwell or unable to attend the event for any reason, No compensation will be offered or awarded for lack of attendance other than a refund of that particular staffing fee paid. Castle Capers Limited will not be held liable for any knock-on effects and Do not rely solely on our staff under any circumstances.

6.12. Licenced premises. Please be aware that all licensed premises must ensure they have their own public liability in place that covers our equipment on site. In the event of an incident within the venue or grounds that leads to a claim by a user and the Licensed premises fails to provide valid insurance for the equipment in site. The license premises agrees to pay the complete excess to THE BOUNCY CASTLE OUTLET LTD. The excess fee is usually circa £2,500 but we do not aim to make a profit.

Generator Hire

7.1. In the event of any mechanical breakdown of generator equipment during your event preventing us from being able to fulfil our contracted obligations our liability shall be limited to a refund of any monies paid in relation to the contracted event on a pro-rata reduction in the hire fee (based on event start & finish time only). No further compensation will be paid irrespective of any loss of earnings or additional expenses incurred as a result of the hire. Delivery fees are also not covered by our pro-rata reduction policy.

The client is responsible for ensuring that suitable security and crowd control measures are in place prior to the start of the event. This includes the safe provision of Generator fencing and hoarding etc. we provide the entertainment only unless our services as supervisors/ event managers are provided. Full guidance and safe operation sheets can be provided in advance should you require. If no guidance is requested it will be presumed that you are aware of the HSE requirements and as such we will not accept any liability for loss or damage.

It is also worth noting that all generators left without a member of our staff will require refuelling by yourselves, please make you have adequate provision for this on site

Pro rata refunds on overnight hires are from the party start time until 7am the following day calculated

Please remember that when booking for large events the generator can be a key part of the whole function. Whilst our generators are serviced regularly and well maintained, Generators are just as likely to cause power issues as a standard 240volt power supply power cut for example.

The most common generator failure is due to allowing the generator to run out of fuel and not being able to start it again, please ensure all generators are topped up at regular intervals throughout the event.

As such, we strongly advise having back up power on site. Back up generators can be hired from us at a drastically reduced rate and this is strongly advised, please contact us for details.

The price of the backup generator varies so please contact us prior to your event for details and suggestions.

we must stress that all generators are provided on the basis that the client will be providing sufficient cover/ hoarding to protect users from the generator. We merely provide a generator hire and basic training.

Fuel must also be taken receipt of by 1 point of contact and we advise that it must be locked securely away from users at any point.

Liability & Insurance

8.1. The company’s liability insurance covers the use of the equipment only. Not the participants themselves. You as a hirer must ensure that you have adequate insurance to cover your guests. We would recommend FML insurance or Leisure Insure for these services, However, please consult with your own insurers as you may still be covered under your existing policy.

8.2. The client agrees to indemnify the company for any damage or theft of the company’s equipment whilst on hire. All responsibility is down to the client themselves, ie the person who hired the inflatable. Standard insurance does not include theft of goods on hire.

8.3. The company accept no liability for any damage or loss of personal property and or any injury arising from the use of the hired equipment. All responsibility is down to the client themselves.

8.4. Any equipment booked on ‘dry hire’ is not covered by the company’s insurance policy and the client is responsible for suitable insurance cover. All responsibility is down to the client themselves.

8.5. Despite carrying 5 million pounds public liability & 5 million pound product liability insurance, However, every organisation will require a different level of cover so please feel free to download our insurance policy which can be found by clicking the health & safety tab at the top of this page or for further explanation please feel free to speak to one of our event coordinators. Should you wish to take additional insurance to cover any gaps between our insurance and yours. We recommend FML insurance service who specialise in bouncy castle & events insurance Please CLICK HERE for details

Please be aware that our insurance policy runs out mid-season and as such there may be delays in us being able to issue certificates as confirmation. Please be aware that this is most likely to occur at the end of May and at the beginning of June. If this presents an issue, please contact us in good time for confirmation. If in serious doubt then it may be a good idea to contact your own insurers. Please also feel free to contact our insurance direct for verbal confirmation of our policy. Castle Capers Limited accepts no responsibility for any delays occurring as a result of the above.

8.6. Supervision; All inflatables must be supervised by at least 2 responsible adults at all time. Please ensure these adults have adequate insurance in place and suitable experience. Should you not wish to take the risk, we can provide suitable insured staff on request.

8.7. Adult; Whilst we do have adult units, these units still attract a 12 stone weight limit for maximum efficiency and safety.

8.8. Legal fees: On the rare occasion that we enter into a legal dispute for any reason, Our fees for involvement are as listed below. All fees are chargeable to the relevant person. These fees cover anything from formal correspondence to attending legal meetings or court and are based on real-time costs to the business & the normal charge out rate to clients. Travel and other expenses will also be chargeable at the appropriate rates.

In the event of court action, All fees and expenses will be filed for recovery by the opposition in ALL cases.

Castle Capers Limited – Schedule of legal fees (*ppph refers to per, person, per, hour)
Staff type Charge Out rate
Office Staff Time £26.5ppph
Factory Staff Time £30.00ppph
Design Staff Time £48.00ppph
Company Directors Time £48.50ppph
3rd party bookkeepers time £25.00ppph
3rd party accountants time £45.00ppph
Legal Advice Time £245.00ppph
Solicitors Time £345.00ppph
barristers time £950.00-£1,975ppph
Raw Bolting, Drilling & Anchoring:

9.1. When securing inflatables into hard surfaces such as tarmac, concrete and other bulk surfaces we use a drill & Rawbolt system, This requires us to physically drill through your hard surface and install temporary anchors to the surface. This WILL leave a permanent small hole. We will not be held liable for any damage caused and you agree at the time if booking that this is the case. BOLTS WILL NOT BE FILLED IN. Please ensure you have the correct mastic to suit your service. If you have, our staff will be happy to help.

When securing inflatables into hard surfaces we use a drill & Rawbolt system, This requires us to physically drill through your hard surface and install temporary anchors to the surface. This WILL leave a permanent small hole. We will not be held liable for any damage caused and you agree at the time if booking that this is the case. BOLTS WILL NOT BE FILLED IN. Please ensure you have the correct mastic to suit your service. If you have, If you have, our staff will be happy to help fill the surface in.

Our anchorage methods include 200mm long raw bolts on hard standing areas & 380mm anchor stakes on grassed areas and as such we request a minimum clearance of 500mm underground. BOLTS WILL NOT BE FILLED IN UNLESS REQUESTED & THERE WILL BE A SMALL CHARGE. Please ensure you have the correct mastic to suit your service. If you have, our staff will be happy to help fill the surface in.

Should you be in any doubt, please contact us in advance and we can arrange for a site survey to be undertaken by a certified engineer. This will attract an extra cost but well worth the fee to ensure the day runs smoothly.

PLEASE NOTE; We are unable to accommodate drilling and bolting on surfaces such as flags, flagging, Block paving and other similar surfaces as the bolting will only bolt the inflatable to the single flag or block we drill to and result in the majorally insufficient anchorage. Each anchor point must be able to withstand 167kg by law, with mots inflatables featuring between 6 and 30 anchor points. In these situations, we will require several 1,000 litre water bails or several 1 Tonne builders sandbags as ballast delivered to site in advance. Please call us to discuss your requirements and this is a major safety concern.

ALSO PLEASE NOTE: We are only able to drill into private property owned by the hirer. WE WILL NOT DRILL INTO ANY 3RD PARTY PROPERTY, INCLUDING COUNCIL PROPERTY. Any unauthorised drilling will be the responsibility of the client at all times. It will be presumed that all land in which we are requested to drill into has the full permission of the landowner. We have no way of tracking this and as such, all liability will solely be down to the client at all times.

We can set up our equipment on hard standing but we must be advised of this at the time of booking to ensure we bring the correct anchorage

Problems & Complaints;

10.1. In the event that you are unhappy with our services, please contact the office as soon as you can after delivery has been made, either by telephone or by email during the event or at the time of the problem. Problems are much more difficult to resolve after an event has passed especially when we haven’t been given the opportunity to put things right on the day.

Reporting an incident after an event can make a complaint very difficult to deal with although we will do our best to put things right.

Please remember that on booking and hiring any of our equipment you are entering into a non-disclosure agreement and as such, any form of slander or discussion on the internet whilst a complaint is being dealt with in places such as goggle, facebook or any other internet or social media sites is not allowed. infringements may result in legal action or an invoice for deformation to the value of £500 per infringement.

In addition to the above, should you resort to social media, we will cease all communications.

Complaints raised must be done so in writing. whilst we are happy to discuss this via telephone amicably, all official correspondence will be issued in writing to keep an accurate and true record for both parties.

All complaints are treated as an official complaint from day one and all complaints are directed to Mrs Samantha Smith who will deal with your complaint swiftly and efficiently.

Mrs Smith can be contacted on our company email address.

Any complaints directed to our director Mr Lee Scott will be investigated and drafted by Mrs Smith.

Mr Scott does not have an active role within our company on a day-to-day basis and as such only visits our premises on an ad hoc basis.

Any insistence for Mr Scott to deal with your complaint may result in delays up to 3 months. in the event that Mr Scott does pick up your complaint it was still be drafted and addressed by Mrs Smith for Mr Scotts approval only.

10.2 Refusal of collection: In the rare event that you are unhappy with your entertainment for whatever reason, there is no valid reason for holding our equipment to ransom. In the event that a customer does hold an item to ransom, we will have no option to contact the police. Withholding equipment from is is a criminal offence despite whether or not you are happy with our service.

10.3. Staffing; All our inflatables attractions require 2 supervisors per entrance/ Exit to be present at all times to ensure maximum safety.

This staff can be provided by ourselves, yourselves or a mixture of both. Please note that our staff are in place to supervise the equipment only. Our staff are not babysitters and are in no way responsible for the organisation, safety and well-being of the participants or their property.

In some cases an operator is required by law or we feel passing the responsibility of supervision onto the hirer is not acceptable and as such we will staff the equipment for you. This will be indicated in the main headings by the words – Includes STAFF.

All inflatables must be supervised by at least 2 responsible adults at all time per exit and entrance at all time. Please ensure these adults have adequate insurance in place and suitable experience. Should you not wish to take the risk, we can provide suitable insured staff on request at an extra cost. We must also insist that there is one member of staff in place to monitor bad weather conditions, with attention to the Beaufort Scale. Information regarding this can be found at the following link on the met offices website. http://www.metoffice.gov.uk/weather/marine/guide/beaufortscale.html

All entertainment must be supervised by at least 2 responsible adults at all time.

Please ensure these adults have adequate insurance in place and suitable experience. Should you not wish to take the risk, we can provide suitable insured staff on request but please bear in mind staffing does come with its own inherent reliability issues. When booking STAFF please ensure our staff is a luxury and not a necessity & NOT the only staff on the day. Our staff are merely an extra to facilitate your own staff. In the event that our own staff are unwell or unable to attend the event for any reason, No compensation will be offered or awarded for lack of attendance other than a refund of that particular staffing fee paid. Castle Capers Limited will not be held liable for any knock on effects and Do not rely solely on our staff under any circumstances.

10.4 Health & Safety: We are very particular when it comes to health and safety, however, as a company we follow the guidance set out by the HSE as standard. Not private company policies which can often be clouded. What is required by law and what you may think are often 2 completely different entities? Please email us in advance of your event should you require a copy of our staff training records, risk assessment, method statement, Insurances, environmental policy and other documents. For further health and safety advice. Please CLICK HERE. Please do not contact on the day of your event as we are extremely handing on and are usually on site ourselves to ensure everything runs smoothly where access to documents is not always possible.

10.5: We are able to supply risk assessments for use with your own requirements. All our risk assessments are re titled for the appropriate equipment, however, they are a generic risk assessment and will need re-drafting by yourself at the installation location. It is impossible to cater for all instances without seeing the site and we must insist that you do carry out your own risk assessment using the form we provide as a guide only. We are able to carry out a full site survey and tailored risk assessment for you at an additional cost ranging from £220+ delivery. DO NOT USE OUR STANDARD RISK ASSESSMENT IN ITS NATURAL FORM.

Please also see our Health and safety pages direct by clicking on the link tab above. Whilst we do not participate in the Pipa Scheme directly due to it not encompassing our entire entertainment stock, For added assurance, Our Director is on the panel of the PIPA Inspection Body/ Leadership PLG scheme who regulate the industry. Pipa tested inflatables are available from £200+vat per item should they be required at your event. Please contact us for details.

10.6; Adverse weather conditions: Please bear in mind that all our items are weather sensitive. Our policy is that we will turn up regardless of the weather conditions and install the equipment as agreed and will not breach our contract with yourselves, However safety is paramount and although items may be installed they may not be suitable for use during some conditions such as wind, rain and other potentially dangerous factors. We will not compromise on safety and our decision is final, regardless of the loss of revenue or expense on your part. Please note that our service is to provide the goods to you as promised, we cannot and will not be held responsible for the weather on the day. No reduction is our fees will be offered. We will help where we can on site to find an alternative location or alternative equipment, However, this must all occur in your allocated time slot (usually 15-30 minutes)

We will not accept responsibility for any loss of revenue or additional expenses as a result of the weather. NO items are to be used in wet weather and above a windspeed of MAW.

10.7; Hot Weather: Where the weather is particularly hot during summer months and heat waves, for example, The fabric of castles and mats gets very, very hot in the sun. Make sure the children are wearing socks so as not to burn the soles of their feet. Have a shade erected or position the inflatable so the sun is not shining directly into the castle. Remember our erectors will not know your hot spots during the intended hire period so please let them know on delivery and they will be happy to help.

Do not be tempted to dowse the inflatable in water as this will cool the castle very temporarily but then cause the rays to be magnified under the sun’s rays.

If the inflatable does get too hot, Please ensure no one uses the inflatable to reduce the risk of burns to children’s skin. Please remember to use care and caution at all times in hot weather and call for guidance if required. Please do not let children use the inflatable if the weather is too hot.

10.8; VAT. All our current prices are clearly displayed on the website. We will endeavour to ensure that the prices shown on this website are correct. If for any reason the price(s) of any item(s) are incorrect at the time you place an order with us, we will contact you at the earliest possible opportunity to advise you of this. At this point, you have the right to change or cancel your order. Any payments made or due will be adjusted or refunded to account for any changes or refunds as the circumstances dictate. Delivery charges to your area- please phone or email. You affirm that you understand that all transactions are subject to plus the current rate of VAT if you are a UK Customer. If you are an EU customer outside the UK and you provide us with your VAT number in your country, once the number has been authorised, no VAT will be payable. For customers outside the EU ie Australia, Africa, USA, South America etc no VAT is payable. Commercial customers are deemed business to business transactions and therefore not covered by the sale of goods act. Whilst there is an active shopping cart with prices on the site, it calculates the prices without VAT as we export internationally and as such VAT rates vary. Please call to clarify your purchase with the correct final charge of VAT. (If applicable in the country you reside, along with the correct carriage costs.)

All prices whenever quoted either on the website, in correspondence or verbally are all plus VAT at the current rate.

Delivery & collections

11.1 All delivery and collection times are approximate and are subject to change without prior notice. Please ensure that you allow plenty of time before and after your party start time to ensure that everything runs smoothly on the day (we usually recommend 2hrs before just in case) and we could collect anything up until midnight of the same day. Please bear in mind that all deliveries and collections are advised to be as flexible as possible to cater for ay external influences that are out of our control such as traffic that could affect your booking. We strongly suggest a window of 2hrs to ensure everything runs as smooth as possible.

11.2. In the event of traffic or other uncontrollable circumstances preventing us from being able to fulfill our contracted obligations our liability shall be limited to a refund of any monies paid in relation to the contracted event on a pro-rata reduction in the hire fee in the event of delayed start (based on event start time only). No further compensation will be paid irrespective of any loss of earnings or additional expenses incurred as a result of the hire.

11.3. In the event of any mechanical breakdown of equipment during your event preventing us from being able to fulfill our contracted obligations our liability shall be limited to a refund of any monies paid in relation to the contracted event on a pro-rata reduction in the hire fee (based on event start & finish time only). No further compensation will be paid irrespective of any loss of earnings or additional expenses incurred as a result of the hire.

11.4. Should something drastic happen on our vehicles and in the event we are unable to collect our equipment from your premises you will be informed, however, The company will accept no liability or responsibility for loss or damage to property or the surface the inflatable is erected on. The company accepts no liability for any damage or loss of personal property and or any injury arising from the use of the extended hire.

11.5. All items delivered to you are left in your care whilst we are absent until such time as we are able to collect the item(s) you have hired. In some cases, this may not be as agreed due to circumstances out of our control. Please ensure that all equipment is kept in a safe and secure location, especially in peak season where collections can be as late as 12 midnight and beyond due to the high volume of work we undertake.If no one is available to answer or the time is too late, We will enter your property on the presumption of pre-approved permission and may not knock or contact you to do this depending on whether the collection staff deem this appropriate.

11.6. All items delivered to you are left in your care whilst we are absent until such time as we are able to collect the item(s) you have hired. In some cases, this may not be as agreed due to circumstances out of our control. Please ensure that all equipment is kept in a safe and secure location, especially in peak season where collections can be as late as 12 midnight or the following day due to the high volume of work we undertake. We must stress that our property is still legally in your care until we have collected the property and as such the company will accept no liability or responsibility for loss or damage to property or the surface the inflatable is erected on. The company accepts no liability for any damage or loss of personal property and or any injury arising from the use of the extended hire.

11.7. All items delivered to you are left in your care whilst we are absent until such time as we are able to collect the item(s) you have hired. Should any equipment left in your care be damaged or stolen regardless of fault or blame, The company will accept no liability or responsibility for loss or damage to our property.

As stated above, All items delivered to you are left in your care whilst we are absent until such time as we are able to collect the item(s) you have hired. In some cases, this may not be as agreed due to circumstances out of our control. Please ensure that all equipment is kept in a safe and secure location, especially in peak season where collections can be as late as 12 midnight or the following day due to the high volume of work we undertake. We must stress that our property is still legally in your care until we have collected the property. Should any equipment left in your care be damaged or stolen regardless of fault or blame as a result of the extended hire, The company will accept no liability or responsibility for loss or damage to our property and we will seek to recover all costs including loss of revenue associated with the hire. If no one is available to answer or the time is too late, We will enter your property on the presumption of pre-approved permission and may not knock or contact you to do this depending on whether the collection staff deem this appropriate.

11.8. Should any item(s) or equipment left in your care either through normal hire circumstances or extended hire circumstances be lost, stolen or damaged. Payment for repair or replacement will be expected in full and will be invoiced accordingly, along with any loss of earning arising as a result.

11.9. Suitable access to the setup area must be provided at all times. Should you choose to accept delivery of any of our entertainment without proper external access to the setup area, it may be necessary for you to invite us to your property. Should you choose to ask us to deliver the item to your property. This company and or its employees will not accept any liability for any loss or damage to persons or property under any circumstances. some of our items by there very nature may be wet, dirty, very bulky and have sharp objects that may damage doors, wallpaper, cupboards. As such delivery in this method is strongly NOT advised and all responsibility for any damages occurring, as a result, remain with the person who placed the order for booking or the owner of the damaged property although due care will be taken at all times. If in any doubt, PLEASE DO NOT BOOK WITH US.

11.10. All deliveries are subject to an additional item specific set of terms and conditions that must be read, understood and signed at the time of delivery. Should a copy be required in advance, please email us direct.

11.11. Hard Standing Anchorage. Please note that in order to secure inflatables in place on solid ground, we use a simple raw bolt & drill tool. This is to ensure maximum safety at all times. The law states that an inflatable must be sited using 165kg of anchorage per anchor point, ie, 7 bags on sand per anchor with a minimum of 6 anchors (That’s 42 sandbags and over 1 ton) and as such we opt to use the raw bolt method. BOLTS WILL NOT BE FILLED IN. Please ensure you have the correct mastic to suit your service. If you have, our staff will be happy to help.

*Failure to pay our invoice(s) will result in your file being passed over to a member of the Credit Services Association (CSA), Registered with the Data Protection Agency (Reg NoZ08889433) and will licensed by the Consumer Credit Act (Licence No 572341 – Issued by the office of fair trading) Should they selected company be instructed to act on our behalf, they will automatically increase the outstanding balance of this invoice by 15%

We do not have an accounts department and as such, payment chasing is very difficult and time consuming. As such, All late payments will be charged at 15% extra, starting the day after the event date and will rise weekly until settled. – Please see https://castlecapers.com/terms-and-conditions/

11.12. Property access: Please note that despite our best efforts to collect equipment on time, sometimes we require access to our equipment 24hrs a day. We do make every effort to collect the equipment in a timely fashion, however, some things are just out of our control. As and when it is required we will need access to your property at any time prior to, during or after your event. We really do require 24hr access in order to not let the following customer down and you agree to give permission to this at time of booking.

Prices, Booking fee & Balance Payments

12.1. Hires are subject to full payment in order top complete and reserve your hire. ( 20% of the total fee is non-refundable).

12.2. Any remaining balance for large events is to be paid in full and cleared 14 days prior to the event start date unless approved account facilities are held.

12.3. The company do not offer a credit of any kind so please don’t ask. We have been caught out by a number of larger, seemingly reliable companies and as such payment terms are strictly in advance or on delivery. All invoice work is to be paid prior to our arrival or cash will be expected on delivery should payment not have been made prior to our arrival. Please ensure remittance is sent in line with the directions on the invoice.

12.4. Advertised prices are subject to change without prior notification.

12.5. The company reserves the right to charge interest on all overdue accounts at 2% above its banker’s current interest rate.

12.6. All prices are subject to VAT at the current rate.

12.7. Please see the inflatable’s list in the various sections on the left-hand side of our website. all items vary in price but are clearly displayed on our website. This is due to the different purchase costs and varying degrees of wear and tear that is likely to occur.

Please be aware that all bookings are subject to a minimum booking fee. These fees are as follows:

Minimum Booking Fee (Excluding delivery & extra’s) Oct, Nov, Dec, Jan, Feb, Mar, Apr is £119.99
Minimum Booking Fee (Excluding delivery & extra’s) May, Jun, Jul, Aug, Sept is £159.99
Please be aware that your booking may be rejected if it does not meet our minimum booking requirement.
We do not have an accounts department and as such, payment chasing is very difficult and time consuming. As such, All late payments will be charged at 15% extra, starting the day after the event date and will rise weekly until settled.

12.8. Cybercrime Alert: Bank Details: Cybercrime is on the increase and is affecting hundreds of thousands of people on a regular basis. Our bank account details have been the same since 2011 will not change during the course of a transaction. If you receive any notification of a change of bank account details purporting to come from us, please disregard this and contact us directly for further advice using contact details you already have for us NOT details in the communication or sent. Cyber Crime professionals will always be one step ahead so please think logically and follow the advice given by the police and fraud UK before entering into business with our company. Our company will not be liable if you transfer money meant for us to an incorrect account.

12.9.Although most of the entertainment on our website does not require our staff members, they still do require adult supervision at all times, most inflatable items require 2 members of staff at all times. This does not have to be one of our staff members but please ensure a supervisor is available at all time for maximum safety & maximum fun.

12.10. Supervision: All inflatables must be supervised by at least 2 responsible adults at all time. Please ensure these adults have adequate insurance in place and suitable experience. Should you not wish to take the risk, we can provide suitable insured staff on request. Whilst we do have adult units, these units still attract a weight limit of 12 stone for maximum efficiency and safety.

12.11. Grass surfaces. All inflatables must not be erected on recently treated grass as the chemical will damage the inflatables and potentially ruin the grassed area too. Please also be aware that grassed areas will become discoloured very quickly after inflation due to lack of sunlight and PVC reaction. This can occur after as quickly as 12 hours after delivery and the effect will last for upto 12 weeks. This is completely normal.

12.12. Disclaimer: Whilst we endeavour to deliver all of our entertainment on time and in good condition, On extremely rare occasions things don’t always go as planned due to circumstances out of control.

12.13. Other notes; As you will be aware our company offers an overnight hire service which sometimes requires us to collect items from the previous hire just before delivering it to your venue. In extreme cases, we sometimes find that the entertainment is wet or dirty and may have to be wiped over and/or dried out once we reach your venue so please ensure you have allowed plenty of time for us to carry out these duties before your party starts. We usually recommend 2hrs just in case.

In addition to this, we very occasionally find that the entertainment has been damaged and unreported by the previous hirer and as such we may have to (without warning) substitute your entertainment for something similar to ensure that we don’t let you down on the day.

Notwithstanding the above, our staff will work tirelessly until the equipment is satisfactory and endeavour to keep you updated. Should you still not find the equipment to be satisfactory, you still have the right to refuse delivery on the day r request a substitution, however, our drivers keep a very tight schedule and all requests must be made prior to the driver leaving the site.

Also please note: ALL delivery and collection times are approximate, so again, please ensure you allow plenty of time before your party start & finish time (We usually recommend 2hrs just in case.)

All sizes are measured in feet and converted to the nearest rounded metric unit so if you’re unsure please refer to our feet measurements and convert for yourselves. All dimensions are taken directly from the manufacturer’s guidance and are approximate.

Notwithstanding the above, our staff will work tirelessly until the equipment is satisfactory and endeavour to keep you updated. Should you still not find the equipment to be satisfactory, you still have the right to refuse delivery on the day or request a substitution, however, our drivers keep a very tight schedule and all requests must be made prior to the driver leaving the site. No negotiation can be entered into after departure and acceptance of delivery.

Please Note: Some of the products advertised on this site may not belong to Castle Capers Limited. We often advertise products on this site in order to gain public interest and opinions rather than risk the purchase of unpopular products. Should a product be popular, we will endeavour to either purchase this product, along with all relevent licences, training and copyrights or make it available to hire for you through a 3rd party.

All contracts between client and our company are subject to contract force major.

And finally, please bear in mind that there is item specific delivery terms and conditions that must be signed on delivery. This also forms part of the terms and conditions of hire. If a copy is required in advance, please email us directly for a copy.

Please do not book with Castle Capers Limited unless you agree to be bound by these terms & conditions above.

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